Booking details and T&C's
Hopefully, the following information will answer some of your questions further information about what to expect when attending a workshop can be found here What to expect at one of my workshop page
Qu. I dont like using online payments are there any alternative options to book a workshop space
Yes I also accept bank transfer, gift voucher, or the good old-fashioned cheque. Please contact me for any other method other than paying via the shop.
Once the workshop place has been confirmed, I will contact you again with further details one week before the workshop is due to take place if you havent heard from me please message me, I may also need to contact if there are any changes for example, in the case of a emergency or we need to change the venue last minute, if the venue cannot be used due to safety issues.
Please make sure that you have sent me the correct contact details for the person who is attending so that I can contact you in an emergency contact me
Do you accept cancellations?
Cancellations are accepted up to 14 days after the purchase date and up to 30 days before the activity is due to take place. Should you request a refund, the payment gateway fee charged, which is 2 - 3 % depending on the service, will be deducted from the refund. If you wish to transfer to another course of use the payment towards an item from my shop, no charges will be made. Refunds will be made using the same payment method, which may take time to refund you.
If the 14-day cancellation period has expired, if the workshop is not due to take place within the next 30 days, you can request a transfer to another course if there are places available or purchase an item from my shop. You will need to pay if the workshop/ item costs more; you will need to pay the difference.
Please note that gift vouchers are exempt from refunds
Group bookings
If you have booked my services for a group booking the 50 % deposit is not refundable after the 14 day cancellation window, I am happy too explore new dates with you.
What happens if the workshop has to be postponed or cancelled?
If the workshop needs to be cancelled due to unexpected circumstances that are out of our control, e.g tutor being ill, a family emergency, the venue cannot be used. We will endeavour to find another date. If this is not suitable, we will offer a full refund or, if you prefer, the option to transfer to another course.
Please note that if we have to postpone or cancel the activity, gift vouchers can not be refunded but will still be valid to use towards a different workshop or towards purchasing an item/s. within 12 months of the date on the voucher.
Please note we cannot refund out-of-pocket costs which are incurred because of an unexpected postponement or cancellation. If you have any additional cost associated with attending, for example, if you are purchasing train tickets, etc, or booking a venue to stay in, we recommend that you consider purchasing out-of-pocket cancellation insurance
What happens if the workshop that I want to attend is full?
We are happy to add your details to a waiting list, and if someone can’t attend, we will contact you to offer you the option of participating. Also, if there is enough interest, we will arrange a second date.
Sometimes the same workshop is being offered at another venue. If you wish to stay informed, it is a good idea to sign up for the newsletter mailing list.
Additional information
Working with willow required a degree of hand dexterity and strength, as we use lots of twisting, pulling movements, some activities also involve standing and bending. If you are not sure if the activity is suitable for you please contact me to discuss.
For further information, visit the What to expect at one of my workshop page
USEFUL INFORMATION
Guides, hints and tips
I provide information sheets about preparing willow and aftercare. Please feel free to take your own notes or take photographs of each stage if it will help your recollection.
Please note that all of the information that I produce myself is copyrighted If you wish to use the information elsewhere, you will need to contact me to ask my permission before doing so.
Organisations and private bookings, including small groups
If you would like me to provide a workshop for you please contact me for a chat
Updated 02/11/25
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