Booking details and T&C's
Hopefully the following information will answer some of your questions if not please contact me
What happens when I book a place on a workshop
Paying for the workshop, you have the option to pay via my website shop , bank transfer, gift voucher, or the good old-fashioned cheque please contact me for any other method other than paying via the shop.
Once the workshop place has been confirmed, I will contact you again you with further details one week before the workshop is due to take place, and potentially a day or so before if anything changes, for example, we need to change the venue etc. last minute for example if the venue has a flood.
Please make sure that you have send me the correct contact details so that I can contact you in a emergency to contact me
Workshops cancellations, refunds are allowed within 14 days of purchase ( excluding gift vouchers ) . Please note that refunds will only be possible if the activity is due to happen within 30 days of purchase. Should you request a refund the payment gateway fee charge which is 2 - 3 % depending on the service will be deducted from the refund.
Cancellation request up to 30 days before the activity and after the 14 days purchase period You have the option to
Receive a 50% refund minus the payment gateway fee charge
Transfer to another activity
or use it towards towards a item from my shop ( excluding gift vouchers )
Please note that If you wish to use it to pay for something more expensive the additional cost will need to be paid.
Workshop postponements and cancellation
If the workshop needs to be postponed or cancelled due to unexpected circumstances that are out of our control e.g tutor being ill, a family emergency occurs
If there is a or safety issue e.g emergency venue closure or severe weather warnings or government advice which means that we can't go ahead
If possible we will endeavour to offer a alternative option if this is not possible you will be offered a full refund .
Please note that if we have to postpone or cancel the activity gift vouchers can not be refunded but will still be valid to use towards a different workshop or towards purchasing an item/s. within 12 months of the date on the voucher.
Please note We cannot refund out of pocket costs which are incurred because of a postponement or cancellation. If you are travelling to the area, booking a venue etc to attend the activity it is your responsibility to plan accordingly.
What happens if the workshop is full?
If the workshop is full we are happy to add your details to a waiting list and if someone can’t attend , we will contact you to offer you the option of participating. Also, if there is enough interest, we will arrange a second date.
Sometimes the same workshop is being offered at another venue. If you wish to stay informed it is a good idea to sign up to the the newsletter mailing list.
Additional information
Working with willow required a degree of hand dexterity and strength , as we use lots of twisting, pulling movements , some activities also involve standing and bending. If are not sure if the activity is suitable for you please contact me to discuss.
For further information visit the what to expect at one of my workshop page
Guides, hints and tips
I provide information sheets about selecting and preparing willow and aftercare . Please feel free to take your own notes or take photographs of each stage if it will help your recollection.
Please note that all of the information that I produce myself is copyrighted If you wish to use the information elsewhere , you will need to contact me to ask my permission before doing so.
Organisations and private bookings including small groups
If you would like me to provide a workshop for you please contact me for a chat
Updated 20/04/25
Happy creating