Workshop Refund policy
Workshop refundsPolicy
Willow & Crafts – Workshop Cancellation and Refund Policy
I understand that plans can change, so the following options are available if you need to cancel or change a workshop booking.
Within 14 days of booking
You may request a full refund within 14 days of booking, provided the workshop is more than 30 days away.
Refunds will normally be made using the original payment method. Please allow up to 10 working days for refunds to reach your account, depending on your payment provider.
After 14 days, when the workshop is more than 30 days away
If you need to cancel after the 14-day refund period, you can choose one of the following:
Transfer your booking to another Willow & Crafts workshop with available spaces. Transfers are available once per booking.
Use the value of your booking as credit towards another Willow & Crafts workshop or an item from the Willow & Crafts shop, excluding gift vouchers.
If the new workshop or item costs more, you can pay the difference.
If it costs less, the remaining balance will be retained as credit for you to use at a later date.
Within 30 days of the workshop
Cancellations within 30 days of the workshop are not normally eligible for a refund or transfer.
However, if I am able to fill your place with another booking, I will offer you the option of transferring the value of your booking to another workshop or shop item, subject to availability.
You may also arrange for someone else to attend in your place, provided you let me know in advance.
Gift voucher bookings
Gift vouchers are non-refundable and cannot be exchanged for cash.
If you have used a gift voucher to book a workshop and are unable to attend, you may transfer your booking once to another workshop with available spaces, or use the voucher value towards an eligible shop item.
If the new workshop or item costs more, you can pay the difference. If it costs less, the remaining balance will be retained as credit.
If Willow & Crafts cancels a workshop
If I need to cancel a workshop, you will be offered either a full refund or the option to transfer your booking to another workshop.
Nothing in this policy affects your statutory consumer rights.
Updated August 2026
Refund physical items
Items Eligible for Refund
We accept refunds for:
Items not yet posted, ( excluding commissions )
Items already made (excluding craft kits)
Items ordered but not yet made
Items damaged during transit (excluding packaging)
To read the full terms and conditions and refund policy for art sculptures and other creations, Physical Items Refund Policy